Pjok sd FAQ — Your questions answered here

Under pjok sd's policy, each individual may only open one account. Attempting to create multiple accounts using the same mobile number, email address, or banking details may result in all accounts being permanently closed and any balance being forfeited.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to create a new password. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, and a number.

KYC (Know Your Customer) verification confirms your identity and keeps your account secure. Completing KYC is mandatory before you can make a withdrawal. Simply upload photos of the front and back of your NID or passport along with a selfie. Verification is usually completed within 24 to 48 hours.

If your account is suspended, you will typically be notified of the reason by email. in the Help Center Reach out via live chat and verify your identity using your registered email and mobile number. Most issues are resolved within 24 hours.

The following deposit methods are currently available on pjok sd:

• bKash — in Send Money or Payment options
• Nagad — in Send Money or Merchant Payment
• Rocket — in Mobile Banking Transfer
• Bank Transfer — directly to a bank account

to learn more Transactions Page View.

The minimum deposit on pjok sd is 500 BDT and the minimum withdrawal is 1,000 BDT. Maximum deposit and withdrawal limits depend on your account level and verification status. Fully KYC-verified accounts are eligible for higher limits.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1 to 3 business days. Completing KYC verification before your first withdrawal helps speed up the process. Requests submitted after midnight may begin processing the following morning.

Deposits are usually credited within 5 to 15 minutes. If not, refresh the page. If your balance still hasn't updated after 30 minutes, contact support with your transaction reference number and amount in the Help Center let us know via live chat. Keep a screenshot of your bKash or Nagad confirmation SMS.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or a mismatch in account details. The reason will be noted in your notification. If you're unsure what went wrong, in the Help Center Contact us. If rejected, the funds will be returned to your account balance.

pjok sd offers betting on more than 30 sports, including cricket, football, tennis, badminton, basketball, volleyball, and e-sports. Special focus is given to the IPL, BPL, Bangladesh national cricket, and Premier League football to cater to Bangladeshi users. on the Betting Tips page Find out more.

Live betting means placing bets in real time while a match is in progress. Odds shift every moment and new betting markets open up as the game unfolds. In cricket, for example, the odds change after every ball. Quick decisions are key. A stable internet connection makes all the difference for the best live betting experience.

Once confirmed, bets generally cannot be cancelled. However, in some cases you can use the "Cash Out" option to exit a bet before the match starts within a specific time window. Cashing out gives you the current market value rather than the full potential winnings. If a match is cancelled, your stake is refunded automatically.

An accumulator, or "acca", lets you combine multiple bets across different matches into one. If all your selections win, the odds multiply, resulting in a much larger payout. pjok sd allows up to 15 selections in a single accumulator. Keep in mind that if even one selection loses, the entire bet is lost — so the risk is higher.

A welcome bonus is available on your first deposit after registering at pjok sd. If you have a promo code, enter it during registration and make the minimum required deposit. The bonus will be added to your account automatically. For full terms and conditions, on the promotions page View.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, a 1,000 BDT bonus with a 10x wagering requirement means you need to complete 10,000 BDT in bets. Sports bets with minimum odds of 1.5 typically count toward the requirement. You can track your progress from the dashboard.

pjok sd's cashback offer returns a portion of your losses over a set period. Cashback is calculated on a weekly or monthly basis, credited directly to your wallet, and can be withdrawn with limited wagering requirements. To view active offers, on the promotions page Go.

Yes, pjok sd has a referral program. You'll find your personal referral link in your dashboard. When someone registers and makes their first deposit using your link, you'll receive a bonus. Referral amounts and terms may change from time to time — to stay updated, Promotions Page Check back regularly.

Go to Account Settings and open the "Security" section. Enable "Two-Factor Authentication." You'll receive an OTP on your mobile every time you log in. With 2FA active, no one can access your account even if they know your password. Keeping 2FA enabled is strongly recommended, especially if you have a significant balance in your account.

No. pjok sd never sells or shares your personal data without authorisation. Your information may only be used in a limited capacity for payment processing and legal compliance. For more details, please read our Privacy Policy Read more.

Change your password immediately and log out of all devices. in the Help Center Let us know via live chat. Our security team will review the account activity and, if necessary, temporarily lock the account.

pjok sd operates under an internationally recognised licence. The site uses SSL encryption and all financial transactions are fully secured. Our About Us page and Terms & Conditions page for full licence details.

on the download page Go to the download page and choose the Android APK or iOS link for your device. On Android, you can install the APK directly — just make sure "Install from unknown sources" is enabled in your phone's settings. iOS users can install it directly from Safari.

Start by restarting your phone. Then uninstall the app and reinstall it fresh from the Download Page Download the latest version from there. If the problem persists, check the following:

• Whether your phone has at least 100MB of free storage
• Whether you are running Android 6.0 or above
• Whether your internet connection is active

If the issue is not resolved, in the Help Center Contact us.

Clear your browser cache and cookies. Try a different browser such as Chrome or Firefox. If you are using a VPN, turn it off and try again. Switch between mobile data and Wi-Fi to see if that helps. If the issue continues, in the Help Center Let us know with a screenshot.

Common reasons for not receiving an OTP include network issues, SMS blocking, or the message landing in a spam folder. Wait 2 minutes and use the "Resend" option. If there's an option to receive the OTP by email, try that instead. If the problem keeps happening, do not change your SIM card or phone number — in the Help Center Contact us.